- General
- By placing an order with Shafiques, you are agreeing to pay the prices stated on the menu. These prices are non-negotiable.
- Our customer experience is of paramount importance to us. If we believe that a customer’s behaviour towards our staff or other patrons is not respectful, then we reserve the right to ask them to pay for what they’ve received and leave. If a peaceful resolution can’t be found, then we may seek the assistance of law enforcement officers.
- At the managements discretion, a customer may be asked to leave if we feel that they’re too intoxicated and as a result, may negatively impact on our other customer’s experience.
- If you aren’t happy with any aspect of the food or service offered, please talk to us about the issue so that we can investigate. We’ll always seek to resolve any issues quickly and amicably with you.
- Our kitchen shuts 30 minutes before the restaurant closes, so all orders must be in before this. We can’t accept any orders in the final 30 minutes of opening time.
- Our delivery service stops 30 minutes prior to closing and our collection service 10 minutes before.
- Restaurant
- From Thursday – Sunday, bookings have an allocated time slot of 1 hour 40 minutes from the time booked. For parties of over 10 people, this increases to 2 hours and for over 20 people, 2 hours 15 mins.
- If you haven’t already requested your bill, we’ll bring it over for you 10 minutes before your time frame ends.
- Unfortunately, if you are delayed in arriving, we can’t extend your time frame as it will impact on the bookings of our other diners.
- If we haven’t heard from you to confirm you’ll be delayed, we’ll only be able to hold your table for 15 mins before it’s released for rebooking. If you arrive after the 15-minute cut off time, we’ll do our best to accommodate a new booking for you, but this can’t be guaranteed.
- Wherever possible, please give us at least 2 hours notice for any changes to your booking (including number of guests) or anticipated delays to your arrival time. We can’t guarantee that we can accommodate your requested changes, but we’ll always do our very best.
- If you attend with less people than the original number booked, and you haven’t notified us, you may be refused your table or be liable to pay £15 per non-attending person with future bookings declined. Please call us to confirm there will be a lower number of people at least 2 hours before your booking time to avoid this.
- We can’t guarantee to accommodate specific table choices and requests, but please do talk to us and we’ll see if we can help. To accommodate all our patrons, any requests are subject to change at the discretion of the management.
- If you have a later booking, we’ll bring your bill over 15 minutes after our advertised closing time, unless you’ve already requested it.
- E-Bookings – Your booking isn’t confirmed until you receive a confirmation reply email. If you don’t have this, then please call us so that we can check and confirm your booking.
- Collection & Delivery Orders (Including Online)
- The collection / delivery time given to you when you place your order is an estimate based on the orders we currently have in the kitchen. These times can fluctuate at our busiest periods.
- Any drinks that are ordered as part of the collection service are not eligible for the collection discount.
- Estimated delivery times are given as the maximum time that you should be waiting. If your food isn’t with you by the time stated on the receipt as ‘dispatch time’ then please call the restaurant so that we can check the status of your order. Please avoid calling the restaurant until the dispatch time has passed.
- If your delivery or collection is later than 35 minutes (according to our system receipt dispatch time), you’ll be eligible for a 30% refund on the order or you have the right to decline the food and receive a full refund.
- The Swipii system is for collection customers only to collect (5 points per visit, per day) and can only be redeemed while eating in the restaurant.
